COVID-19 Update: How We Are Serving and Protecting Our Clients

COVID-19: OUR RESPONSE

At the Law Office of Matthew Vance, P.C., we are taking the current Covid-19 pandemic seriously, including our social responsibility to slow and stop the spread. We are still on the job and zealously representing our clients, however, like many others, we are working remotely as much of possible and practicing “social distancing.” We expect we will be working under these conditions through April, however this timeframe is subject to change contingent upon federal, state, and local regulations.

If you need to contact Law Office of Matthew Vance, P.C., please call (505) 242-6267 or (505) 317-3118 (Skype). Alternatively, we can also be reached by email at the following email addresses:

mattvance@mattvancelaw.com
jennifer@mattvancelaw.com
amanda@mattvancelaw.com

In January and February of 2020, “coronavirus” and “Covid-19” started to become frequently uttered names for a growing epidemic. By March 11, 2020, Covid-19 was declared to be a global pandemic. The Covid-19 pandemic and the societal response continues to evolve on a daily basis. Federal, state, and local governments are reacting to the pandemic and providing guidance and sometimes placing restrictions on activities. On March 23, 2020, Governor Michelle Lujan Grisham issued instructions for most New Mexicans to stay at home to help slow the spread of the virus. In compliance with Governor Michelle Lujan Grisham’s instructions and those of the Center for Disease Control, our offices are exercising caution during the Covid-19 pandemic. Our in-office hours are limited, staffing is staggered, and in-person meetings are being rescheduled for telephonic or video conferencing. We remain here for you, but the look and feel of things has changed a little as we work under the conditions of the Covid-19 pandemic.

For existing clients:

Please stay in contact with us, let us know how we can support you during this unprecedented time, and please be patient as we all chart our course through this uncertain and difficult time.

The current pandemic and recommendations for social distancing, closure of businesses, and general uncertainty may have already affected your ability to obtain medical treatment. As things potentially progress, there may be additional restrictions put in place and/or many medical providers may be unable or unwilling to see patients for non-critical care until things settle down. First, please keep in mind that this too will pass; it may just take a little time. Second, keep in touch with us regarding your current condition, treatment status with providers, and your personal circumstances. We want to stay informed about how you are doing and if you are able to continue treatment. If you are not able to continue treatment with a provider, because their office has closed or they are postponing appointments, it may be necessary to continue self-care efforts during this period of time. For example, if you regularly have physical therapy appointments, it may be necessary to continue physical therapy at home with home exercises provided by your physical therapist, chiropractor, or doctor. It may also be possible to explore using video conferencing (e.g. Google Meets, Zoom, Facetime, Skype, etc.) to meet with you provider. Please give some thought to what you can be doing to keep in contact with providers or pursue home-based care on your own. Whatever you are doing to get yourself through this uncertain time, let us know and let us know how we can help support you.

Be assured, we are still in contact with the insurance company adjusters and defense attorneys involved with your claim/case. Most adjusters and defense attorneys are also working remotely, but everyone is still working.

Unfortunately, with the closures of some offices or reduced staffing, we are having difficulty or delays in obtaining medical records, police reports, or other documents for our existing clients. We are doing the best we can to stay on top of those requests and will continue to follow up.

You can reach us using the phone numbers or email addresses above. If you have any difficulty getting through, please keep trying. We are here and we are still working hard to represent you and keep things moving forward.

For new clients or those seeking legal services:

We are still here to help and we are still accepting new cases. Please call the numbers listed above and we will perform an initial intake over the phone to get some basic information about your situation. If it’s a situation we think we can help with, we will schedule a Skype, Facetime, or Zoom video conference for a more in depth consultation. Forms and other paperwork can be completed electronically.